Hospitality TV
Technology has become an integral part of everyday life in retirement and care homes - and at the same time is creating new challenges: from security issues and system disruptions to high coordination costs. But how do care home managers manage to maintain an overview while ensuring efficiency and quality?
Today, new technologies also play a key role in retirement and nursing homes: they help to make processes more efficient, counter increasing economic pressure and create attractive working conditions. A look at the technological landscape of a modern retirement or nursing home reveals a basic complexity that goes far beyond the provision of TV sets and WLAN. The challenges are correspondingly great.
How these are to be managed - whether with one or several service providers - is a strategic question. It not only has a major influence on the day-to-day running of a retirement or nursing home, but also on its profitability.
Technological challenges
Technological challenges for retirement and care homes arise primarily in the following areas:
- Administrative processes: Traditional paper documentation is increasingly being replaced by digital patient and resident dossiers. These must be secure, accessible and always up to date. Managing these documents therefore requires a solution that makes it easy to enter and retrieve data, ensures compatibility with other systems and complies with data protection regulations.
- Security: This includes call/alarm and monitoring solutions, for example. They protect residents from danger, relieve the burden on staff through effective prevention and help to monitor the entire facility. Accordingly, they must be fail-safe and sensibly set up, for example with role-based assignment of messages.
- Building technology: This includes the physical equipment and technical systems in the building - from heating and ventilation to intelligent lighting systems. Ideally, all these components are not only efficient and user-friendly, but also contribute to the safety and comfort of residents and staff.
- Network and infrastructure: The network is the central "nervous system" of a retirement or care home, as it connects all technical solutions with each other and protects against cyber threats in the event of an emergency. It should therefore be robust, scalable and fail-safe.
A central contact person who covers around 80% of daily requirements ensures an overview, efficiency and security.
A comparison of operating concepts
In addition, there are technological pitfalls that are derived from the specific operating concept of the retirement or care home, i.e. from the model with which residents receive benefits.
On the one hand, retirement and care homes can focus on maximum choice: In this model, residents decide for themselves which technological and care services they use and in what form. For example, they are free to choose which provider they take out their TV subscription with and whether they receive it via Smart TV or a set-top box. With 40 assisted living apartments, for example, this can result in 25 different installations, which entails an enormous technical effort for the home.
Alternatively, retirement and nursing homes have the option of providing standardized services. Let's take the example of the TV subscription again: instead of 25 different installations, the retirement or nursing home only has to manage and maintain a single system in this case. This not only reduces costs, but also ensures that all residents benefit equally from the technologies on offer. What's more, if retirement and care homes provide certain services, such as TV subscriptions, centrally via a partner and bill them as part of the care package, this is not only cheaper for the residents, the home also benefits from additional income.
The third "hybrid" model attempts to find a middle way. Here, certain services are provided as standard by the retirement or nursing home, while residents are given freedom of choice for others. This model also involves increased administrative and maintenance costs. Difficulties in the integration of services also remain.
As we can see: The technological complexity in retirement and nursing homes is huge. In order to master this, retirement and nursing homes therefore rely on the support of various service providers. This raises a key question: is it better to have a central contact person with primary responsibility or should responsibilities be divided among several? Historically, homes today have an average of 8 to 9 different service providers. But what does this mean for everyday life in a retirement or nursing home?
Pandora's box
At first glance, relying on several contacts may seem obvious, as the flexibility and specialization in such a set-up appear to be higher. But on closer inspection, this fragmentation inevitably opens up a Pandora's box. Let's take the network environment as an example: having multiple points of contact leads to fragmentation, which not only makes maintenance more difficult, but also increases the risk of security vulnerabilities, especially as coordinating updates and complying with security standards becomes more complicated.
For staff, multiple contacts mean that a lot of time is spent on coordination and management - an impossibility in many places due to know-how, time and resource constraints.
Choosing a single technology partner, on the other hand, enables a uniform and secure infrastructure that minimizes complexity and significantly simplifies home operation. This creates an integrated overall system that reduces operating costs and increases efficiency and security. In addition, such a partner can ensure that the system remains scalable and adapts to the home's constantly changing requirements. In order for them to work efficiently, however, they need products and services that are as simple, standardized and integration-friendly as possible - like those from primetime. This reduces technological complexity and at the same time increases the scope for strategic decisions in the home.
Conclusion
The above considerations show: The technological requirements in retirement and care homes cannot be solved with patchwork - they require a clear person in charge with vision. A central contact person who covers around 80% of daily requirements ensures an overview, efficiency and security. This is what makes the use of modern solutions really viable - provided that the products used are designed in such a way that they enable such orchestration in the first place. Providers such as primetime make a decisive contribution here.
