How Europa-Park is reimagining the guest experience around the clock
How can the magic of a theme park be carried beyond the park’s gates and into the hotel room? This was the question facing Europa-Park, which combines an extraordinary variety of themed worlds and perfectly coordinated elements. “The attention to detail, the atmosphere, and the magic of Europa-Park: it’s all hard to put into words,” says Nico Schwinning, team leader of the electronics department. This made it all the more important not to let this experience end abruptly, but to continue it seamlessly in the park’s own accommodations.
What was needed was a modern and flexible infotainment solution that would be implemented with the right partner: “We were looking for someone who, like us, is committed to being a market leader and goes beyond the standard—and we chose primetime,” explains Nico Schwinning.
“Mutual respect, work of the highest caliber, and the certainty that you’ll never face a problem alone—that’s what makes primetime special.»
From a TV signal to your own channel
In collaboration with primetime, Europa-Park took a traditional approach to infotainment at first: A modern TV solution was installed in 36 bungalows in the Western-themed town of Silver Lake City for hotel guests—featuring a channel lineup tailored specifically to Europa-Park’s needs.
It quickly became clear, however, that even more was possible, as Nico Schwinning explains: “The solution from primetime also allowed us to create our own content, which we now make available to guests via an information channel directly in their rooms.” This way, the day’s experience—the park, the shows, the themed worlds—seamlessly continues in the bungalows. So when guests unwind in their rooms in the evening after a long day at Europa-Park, they remain in a world that is harmonious in itself and continues their experience in a fitting way.
Solution components - more than just TV
TV signal via IPTV and Direct Stream
Processing and streaming of up to 600 TV and radio stations.
Info channel
Europa-Park's own content, available directly on guest TV.
landing page
A single point of entry for guests, featuring a channel guide and hotel information.
Implementation on an equal footing
What sets the partnership with primetime apart for Europa-Park is not just the technology, but above all the nature of the collaboration: mutual respect, work of the highest standard—and the certainty that we’re never alone when facing a problem. “Solutions are not just sought, but always found,” says Nico Schwinning. That is exactly what distinguishes a strong partner from a supplier.
In short: primetime has delivered—with technology that works and a partnership that pays off. Even when a little magic is needed.
